Speech is silver, brevity is golden
Don't you hate it when your colleagues calling you for business purposes engage in the exchange of terms of endearment instead of getting down to the business? To me, it is a violent disregard of phone etiquette.
Take this example. Some time ago I worked with a team in India which was coordinated from the US by this genius named Anand. Since I was leading the team, people felt free to molest me by calling at 11PM whenever there was the slightest hint of a problem. So, as you can imagine, I didn't exactly let out an ecstatic squeal when I got a call from Anand. I would rather be done with the call as quickly as possible and get back to my previously scheduled programming.
When I get his call on my cell phone, I do see his name. So I know who is calling. Moreover, none of my friends call me at that time because they know what I would be doing – washing dishes, of course. So I pick up the call and say, “Hey, what's up?"
Here we have to stop for a moment and think about what the opening statement means.
If I say, “Hi, this is TD,” it means “I don't know who the hell you are so state your name and purpose."
If I say, “Hi?” it means “I know who you are but I can't imagine what perverted reason you could have for calling at this ungodly hour”
But if I say, “Hey, what's up?” it means, “I know who you are and why you are calling, so cut the bull and get to the point.”
But apparently Anand and I were not on the same page, or in the same book for that matter, when it comes to talking on the phone.
Here goes the conversation:
Me: Hey, what's up?
Anand: Hi... TD?
Huh? Unless my months-old son's voice started cracking reeeeally early, it has to be me!
Me: Ya, hi. So?
Anand: Hi, this is Anand
I KNOW that. I read it in 24pt typeface on my phone
Me: Hi Anand.
OK, NOW can we get to the point?
Anand: How are you?
Jesus F. Christ! Get to the effing point al-effing-ready
See what I mean? I hope people start respecting other people's time. It doesn't apply to friends though. I am happy if friends waste my time.
Oh, before I stop, I have to give you this gem.
Anand calls. I figure, if I announce to him I know who is calling, we can hit the ground running, so to sepak.
Me: Hi Anand. What is the issue.
Anand: (pause)Ya, Hi, this is Anand.
I already said that! Jesu... You know the rest of the story.